Alan Lucero, Receptionist
Describe the essence of what you do in your job. Instead of your title, tell us what it is you do.
My job consists of making it easy for patients to get all the necessary information they may need about starting physical therapy or any questions they may have about the cost of their care.
What are some of your personal interests, outside of work?
Outside of work I spend most of my nights with my family watching tv or helping my nieces with homework.
What are some things you believe in? It can be a favorite quote or words of wisdom, etc—something that identifies you.
Something that I have always believed in is good karma and to never judge someone based off how they may look or act; I always try my hardest to get to know someone.
What do you like most about working for this organization?
What I like most about working for this organization is how Restore Plus Physical Therapy wants to connect with patients and strives to help people no matter the condition. This is vastly different from the previous organizations I have worked for.
What do you like most about caring for patients?
I like making people smile. I like knowing that I made it easier for someone to get the help they need.
Why did you choose to work in Physical Therapy?
I choose physical therapy because I enjoy interacting with different people, I enjoy hearing their stories and hearing about the things they have done in life. It puts my own goals and achievements into perspective and helps keep me grounded.
What do you think patients like most about you?
One thing I have been known to have is a high energy and a positive outlook on things. Patients usually pick up on this and like it.
What do you think patients like MOST about your organization?
I think patients like how easy it is to get into contact with anyone at the organization. I also believe they like talking to all the friendly staff at Restore Plus Physical Therapy.